Seller FAQs
How do I get started?
Your agent will guide you through the process and invite you to Moverly when it's time to complete the necessary steps. It's a straightforward and use...
What are the new Trading Standards requirements?
National Trading Standards confirmed Material Information requirements in November 2023, requiring properties to be listed with more detailed informat...
What is Material Information?
Material Information refers to important details about a property that a potential buyer would need to make an informed decision about purchasing it. ...
Why is this required?
Property transactions in England and Wales have high fall through rates with 1 in 3 homes currently not making it to completion. With Material Informa...
Can I get my property on the market without this?
Unfortunately not; Material Information is a legal requirement before a property is marketed. The good news is that Moverly simplifies the process by ...
How long does it take to complete Material Information?
Moverly has already gathered a lot of the information required by Trading Standards for you meaning Material Information should take you a matter of m...
Do I need to share my information back with my agent?
Moverly does all this for you. Simply follow the steps on Moverly and we'll share all of the required information back with your agent as soon as you ...
What if I’m unsure of anything?
Moverly has helpful tips and built in support in each page. If you need assistance, our friendly support team is always here to help. Simply click th...
Can I make changes to the information?
You can make changes or update your information at any time during the submission process. Simply log in to your Moverly account and follow the easy s...
Do I need to provide the information all in one go?
It’s best to provide all of the information as soon as possible. However, Moverly saves and stores all of your information at every step so you can pa...
What if I have co-sellers for my property?
If you have co-sellers for your property, they can and should also be invited to access and complete the required information. This ensures that all p...
What if this information portrays my property negatively?
Material Information can encompass both positive and negative information about a property, for example, including indications of potential flood risk...
Is Moverly's service available nationwide?
Yes, Moverly's services are available nationwide, ensuring that property sellers across England and Wales can benefit from our streamlined and complia...
I’d like my agent to use Moverly
If your agent isn’t already using Moverly and they’d like to sign up, they can visit https://moverly.com/agent/sign-up and sign up in moments.
Who can I contact if I have more questions?
Feel free to get in touch with Moverly for more information, s imply click the yellow chat button on this page to chat with Mia, or submit a support ...
What is Sale Ready?
Sale Ready properties are those which have completed legal information upfront. These homes can be marketed as Sale Ready. Whilst there’s a little bit...
Why can't I see Sale Ready in my Moverly account?
Your agent will have to enable the Sale Ready service in order for you to access it so please let your agent know that you'd like to use the service.
What are the benefits of Sale Ready?
Sale Ready properties stand out to buyers as homes which are well-prepared for sale. That's why agents may include Sale Ready as a feature in your pro...
What's the advantage of a Sale Ready property for a buyer?
A buyer viewing a Sale Ready home should know that this property has undergone all the legal checks and document collection required for the legal pro...
How long does getting Sale Ready take?
It typically takes sellers around 30-40 mins to respond to the questions required to complete the Sale Ready process. In the background, Moverly will ...
How does my conveyancer work with Sale Ready?
Moverly does the legal preparation work and instantly orders and collects vital documents required to transact on a property. This work has historical...
How does Sale Ready benefit conveyancers and lawyers?
Sale Ready streamlines the legal preparation process by providing all the necessary documents upfront, allowing legal parties to start their work rapi...
Why am I being asked to complete information again?
When submitting Material Information, you only need to complete the form once. If you are being asked to supply information again, there is a chance t...
Why am I receiving an error message when requesting a sign in link?
If you receive an error message when entering your email, please follow these steps: Refresh the page. After refreshing, re-enter your email address a...
I require a new setup link, how can I get this?
If you need a new setup link because your original one has expired, please ask your agent and they will be able to send one to you. If you've already ...
How do I setup an account?
To setup an account, follow the instructions in the email you received from Moverly - if you haven't received one, please contact your agent. You can ...
Why haven't I received an invite email for Moverly?
If you have not yet received your invitation to Moverly from your agent, there are a few potential reasons for this. There are two common reasons why ...
I have paperless/digital bank statements, can I use these?
Yes, you can use digital bank statements as part of the ID check process. To download PDF copies of your statements, head to either your bank's mobile...
Why am I being asked to complete ID verification multiple times?
If you have already completed your ID check, please be aware that the progress of this section may not reflect 100% completion. This is often due to t...
Why do I keep getting sent back to the beginning after I have completed all the questions?
If you have completed all of the Material Information questions and are being sent back to the beginning, there is likely another seller invited to th...
Why is my link not working?
When you request a sign in link by entering your email address, you will receive the link directly in your inbox. This process is designed to ensure s...
I do not know when heating system was installed?
If you are unsure of when your heating system was installed, please speak with your agent or a conveyancer who will be able to advise you.
Why am I not receiving a text message?
If you are waiting to receive a text message for an identity check, please note that it can take up to 10 minutes to receive the text.
How do I scan my face during an ID check?
When scanning your face during an ID check, be sure to line your face up with the circle on the screen, you shouldn't have to press any buttons as a p...
What should I do if a section is wrong/incorrect?
If you find that a section is incorrect, such as the heating section, you can click on the "Not correct?" button associated with that section. You wil...
I've recently moved, what address should I put for my ID check?
You should always use your current address when verifying your identity.
How do I allow camera access on my Samsung phone?
Here are some methods to allow camera access for a Samsung phone: Open Settings: Swipe down from the top and tap the gear icon or open the Settings a...
What to do when a 404 error appears?
When a 404 page not found error appears, please try and refresh the page. If this doesn't resolve the issue, then do get in touch with our support tea...
What is peppercorn rent?
Peppercorn rent in the UK is a nominal or very low rent , often just a token payment (e.g., £1 per year or even a single peppercorn) for a leasehold...
Why do you not recognise my email address?
In the case your email address is not recognised, please ensure you are logging in via the invite email sent to you from your agent and Moverly. If yo...
Can I declare my Starlink as part of Material Information?
The broadband section Material Information is only for fixed, physical connections - Starlink is removable and not applicable in this case.