Sellers
General troubleshooting
My camera isn't working, what can I do?
My camera isn't working Which device are you using? Mobile / Desktop. If you’re using a desktop or laptop, try using a mobile device If you’re using ...
My invite link has expired and I can't proceed with my form
If your agent has sent you an invite to complete Material Information or an ID check and you're unable to access the form because the link has expired...
I can't login with my invite to access my form
If your agent has sent you an invite to complete Material Information or an ID check and you're unable to login and access your form, please contact y...
My agent has sent my invite to the wrong email address
If your agent has sent you an invite to complete Material Information or an ID check and they have used the wrong email address, please contact your a...
Material Information support
Who can I contact if I have more questions?
Feel free to get in touch with Moverly for more information, our friendly support team is always here to help. Simply click the yellow chat button on ...
What if I’m unsure of anything?
If you need assistance, our friendly support team is always here to help. Simply click the yellow chat button on this page to chat with Mia, or submit...
Where Are Moverly's Services Available?
Moverly's services are available across England and Wales, sellers can benefit from our streamlined and compliant approach to property transactions.
What if this information portrays my property negatively?
Material Information can encompass both positive and negative information about a property, for example, including indications of potential flood risk...
What is Material Information?
Material Information refers to important details about a property that a potential buyer would need to make an informed decision about purchasing it. ...
Why is Material Information required?
Property transactions in England and Wales have high fall through rates with 1 in 3 homes currently not making it to completion. With Material Informa...
How Do I Get Started?
Your agent will guide you through the process and invite you to Moverly when it's time to complete the necessary steps. It's a straightforward and use...
What If I Have Co-Sellers for My Property?
If you have co-sellers for your property, they can and should also be invited to access and complete the required information. This ensures that all p...
What are the new Trading Standards requirements?
National Trading Standards confirmed Material Information requirements in November 2023 requiring properties to be listed with more detailed informati...
I’d like my agent to use Moverly
If your agent isn’t already using Moverly and they’d like to sign up, they can visit Moverly.com/agents and sign up in moments.
How long does it take to complete Material Information?
Moverly has already gathered a lot of the information required by National Trading Standards for you meaning Material Information should take you a ma...
Do I need to share my information back with my agent?
Moverly does all this for you. Simply follow the steps on Moverly and we’ll share all of the required information back with your agent as soon as you ...
Do I need to provide the information all in one go?
It’s best to provide all of the information as soon as possible. However, Moverly saves and stores all of your information at every step so you can pa...
Can I make Changes to the information?
You can make changes or update your information at any time during the submission process. Simply log in to your Moverly account and follow the easy s...
Can I get my property on the market without Material Information?
Unfortunately not; Material Information is a legal requirement before a property is marketed. The good news is that Moverly simplifies the process by ...
Sale Ready Support
What is Sale Ready?
Sale Ready properties are those which have completed legal information upfront. These homes can be marketed as Sale Ready. Whilst there’s a little bit...
How Does 'Sale Ready' Benefit Conveyancers and Lawyers?
Sale Ready streamlines the legal preparation process by providing all the necessary documents upfront, allowing legal parties to start their work rapi...
Why can’t I see Sale Ready in my Moverly account?
Your agent will have to enable the Sale Ready service in order for you to access it so please let your agent know that you’d like to use the service.
What’s the advantage of a Sale Ready property for a buyer?
A buyer viewing a Sale Ready home should know that this property has undergone all the legal checks and document collection required for the legal pro...
What are the benefits of Sale Ready?
Sale Ready properties stand out to buyers as homes which are well-prepared for sale. That’s why agents may include ‘Sale Ready’ as a feature in your p...
How long does getting Sale Ready take?
It typically takes sellers around 30-40 mins to respond to the questions required to complete the Sale Ready process. In the background, Moverly will ...
How does my conveyancer work with Sale Ready?
Moverly does the legal preparation work and instantly orders and collects vital documents required to transact on a property. This work has historical...