Agent FAQs
What are the new Trading Standards requirements?
National Trading Standards confirmed Material Information requirements in November 2023 requiring properties to be listed with more detailed informati...
What is Material Information?
Material Information refers to important details about a property that a potential buyer might need to access in order to make an informed decision ab...
Why is this required?
Property transactions in England and Wales have high fall through rates with 1 in 3 homes currently not making it to completion. With Material Informa...
Can I get a property on the market without this?
Material Information is a legal requirement before a property is marketed. The good news is that Moverly simplifies the process by automatically colle...
How long does it take to complete Material Information?
All agents need to do is add a property address and vendor contacts; it takes moments to collect the required information as Moverly automatically gat...
Are we tied into a contract?
There are no contracts or tie ins with Moverly and it's really easy to get set up. Create an account to get started.
What information is covered in the Material Information certificate?
Everything required for complete National Trading Standards compliance is included and you'll get supporting documents including title deeds (for sale...
What does a vendor have to do to complete their Material Information?
Vendors receive an email and SMS which will explain Moverly is working with their agent to get them Material Information compliant. Vendors will then ...
Can I complete the vendor fields for my vendor?
There are certain fields within Material Information compliance which are required to be vendor verified. Vendor verification is very important in ter...
What other services does Moverly offer?
Moverly is completely configurable based on an agent's needs. Agents can add AML services for sellers and buyers should they wish. Moverly's Sale Read...
Do I have to use Moverly's AML solution?
Moverly is completely configurable and made with the goal of supporting your needs. You aren't required to use Moverly's AML process. However, due to ...
What is Sale Ready?
Sale Ready is an optional service agents can select when working with Moverly. The Sale Ready option can be selected on a per property basis or you ca...
How does Sale Ready work if I have a preferred conveyancer?
Moverly complements existing conveyancing partnerships. Our digital process automatically encourages vendors and buyers to instruct conveyancers early...
What's the cost of Sale Ready?
Moverly has created a Sale Ready service to support agents with the option to offer this to vendors. The Sale Ready approach is configurable and desig...
How does my conveyancer work with Sale Ready?
Moverly does the legal preparation work and instantly orders and collects vital documents required to transact on a property. This work has historical...
How does Sale Ready benefit conveyancers and lawyers?
An upfront and Sale Ready approach streamlines the legal preparation process by providing all the necessary documents upfront, allowing legal parties ...
What if Material Information portrays a property negatively?
Material information can encompass both positive and negative information about a property, for example, including indications of potential flood risk...
Is Moverly available nationwide?
Yes, Moverly's services are available nationwide, ensuring that property sellers across England and Wales can rapidly become Material Information comp...
Could I have a demo of Moverly?
If you’re interested in exploring how Moverly could support your work, our team would be delighted to arrange a demo. Simply reach out to us at hello...
How can I cancel or remove a property?
To remove a property, navigate to the 'Settings' tab for the property you would like to remove and press the 'Archive transaction' button.
Can I send out an email reminder to clients?
Yes, you can send out a reminder email to sellers, buyers, landlords and tenants who haven't yet logged in to Moverly to complete the required informa...
How do I resend the link so the seller/landlord can complete the Material Information?
To resend the link, you can send out a reminder email to sellers, buyers, landlords and tenants who haven't yet logged in to Moverly to complete the r...
What does a "consider" result mean on an identity check?
A consider result, means that something has been flagged for your attention in the ID report. There should be an explainer in the report for why the "...
How do I amend an email address?
To change an email address for a user in Moverly, follow these steps: Navigate to the Buyers , Sellers , Landlords , or Tenants tab in Moverly. L...
What does failed hologram movement mean on an ID check?
Yoti's 'Hologram Movement' check looks for the movement in the hologram on ID documents - if it's failed it may be due to a number of reasons includin...
What does my "Organisation report" mean?
An "Organisation report" is a monthly breakdown of your organisation's spending as well as any remittance (if applicable). When your organisation has ...