Renters and tenants
General troubleshooting
The agent has sent my invite to the wrong email address
Edited 4 months ago
If an agent has sent you an invite to complete an ID check and they have used the wrong email address, please contact your agent directly. They will b...
My invite link has expired and I can't proceed with my form
Edited 4 months ago
If your agent has sent you an invite to complete Material Information and you're unable to access the form because the link has expired, please contac...
I can't login with my invite to access my form
Edited 6 months ago
If an agent has sent you an invite to complete a form or an ID check and you're unable to login and access your form, please contact the agent directl...
Material Information support
Who can I contact if I have more questions?
Edited 2 months ago
Feel free to get in touch with Moverly for more information, our friendly support team is always here to help. Simply click the yellow chat button on ...
Where Are Moverly's Services Available?
Edited 4 months ago
Moverly's services are available across England and Wales, sellers can benefit from our streamlined and compliant approach to property transactions.
What's the process I need to follow?
Edited 6 months ago
You will receive an email and text message containing a link to complete an ID check. This process will take 5-10 minutes to complete and the estate a...
I’d like my agent to use Moverly
Edited 6 months ago
If your agent isn’t already using Moverly and they’d like to sign up, they can visit Moverly.com/agents and sign up in moments.
Do I need to share my information back with my agent?
Edited 6 months ago
Moverly does all this for you. Simply follow the steps on Moverly and we’ll share all of the required information back with the agent as soon as you h...
Can I make Changes to the information?
Edited 6 months ago
You can make changes or update your information at any time during the submission process. Simply log in to your Moverly account and follow the easy s...
How do I get started?
Edited 6 months ago
Your agent will guide you through the process and invite you to Moverly when it's time to complete the necessary steps. It's a straightforward and use...