Buyers
General troubleshooting
The agent has sent my invite to the wrong email address
If an agent has sent you an invite to complete an ID check and they have used the wrong email address, please contact your agent directly. They will b...
My invite link has expired and I can't proceed with my form
If your agent has sent you an invite to complete Material Information or an ID check and you're unable to access the form because the link has expired...
I can't login with my invite to access my form
If an agent has sent you an invite to complete a form or an ID check and you're unable to login and access your form, please contact the agent directl...
Material Information support
Where Are Moverly's Services Available?
Moverly's services are available across England and Wales, sellers can benefit from our streamlined and compliant approach to property transactions.
Who can I contact if I have more questions?
Feel free to get in touch with Moverly for more information, our friendly support team is always here to help. Simply click the yellow chat button on ...
Can I make Changes to the information?
You can make changes or update your information at any time during the submission process. Simply log in to your Moverly account and follow the easy s...
How do I get started?
Your agent will guide you through the process and invite you to Moverly when it's time to complete the necessary steps. It's a straightforward and use...
What's the process I need to follow?
You will receive an email and text message containing a link to complete your ID check. This process will take 5-10 minutes to complete and the estate...
Do I need to share my information back with my agent?
Moverly does all this for you. Simply follow the steps on Moverly and we’ll share all of the required information back with the agent as soon as you h...
I’d like my agent to use Moverly
If your agent isn’t already using Moverly and they’d like to sign up, they can visit Moverly.com/agents and sign up in moments.
What is an EPC?
An Energy Performance Certificate (EPC) is a document that rates a property’s energy efficiency from A (most efficient) to G (least efficient) a...
Why must I do an ID check?
An ID check is required to ensure that you are who you say you are. Estate agents must check your ID and ask for proof of funds to confirm when you ha...