Adding a landlord

The ownership details are verified in HMLR when the title deed is pulled. The landlord details are pre-populated in the Material Information invite screen when onboarding a property, either from your integrated CRM or from Land registry; do check these details match before sending the invite to ensure you're dealing with the authorised owner.

The Landlord will receive a text and an email to complete their Material Information form, which takes around 5 minutes to complete and contains some pre-populated questions and questions the landlord is required to complete. Our support team is available to assist the landlord through the process should they have any questions, they can simply click the yellow chat button on this page to chat with Mia, or submit a support form. The agent will receive an email confirmation once the landlord has completed the form.

If another landlord needs to be added, click into the Landlords screen in the top menu bar and add the contact details of the Landlord; you will need their full name, mobile number and email address.

The tick box option is pre-selected to provide ID checks which the Landlord will receive as part of the invite.

The agent will receive an email notification once the Tenant has completed the form and ID check (if selected).